Refund policy

REFUND & CANCELLATION POLICY

Last updated: 28 August 2026

At STEVE TECH, we want you to be satisfied with your purchase. Because our products are digital, we have a refund policy designed to be fair to both our customers and our business.

1. DIGITAL PRODUCTS

All products sold through STEVE TECH are digital products, such as online courses, video tutorials, downloadable files, templates, and other digital educational materials.

Because digital products can be accessed or downloaded immediately after purchase, they cannot be physically returned.

2. WHEN YOU MAY REQUEST A REFUND

You may request a refund if:

- You were charged more than once for the same product due to a technical or payment error.
- You paid for a product but did not receive access or the download link because of a technical problem on our side.
- The digital product is technically defective or inaccessible and we are unable to provide a working replacement or access.
- You received a product that is materially different from the product description provided on our store.
- A payment was successfully completed but your order was not properly delivered due to an issue with our system or delivery service.

In these situations, please contact us so that we can investigate and resolve the problem.

3. IF YOU CHANGE YOUR MIND

Because our products are digital and may be delivered immediately, refunds are generally not available simply because you changed your mind after purchasing or after accessing or downloading the product.

However, we understand that individual situations can be different. If you believe you have a genuine reason for a refund, you are welcome to contact us and we will review your situation fairly.

Nothing in this policy is intended to remove or limit any consumer rights that cannot legally be excluded.

4. TECHNICAL PROBLEMS

If you cannot access your purchased product, please contact us before requesting a refund.

We will first try to resolve the problem by:

1. Checking your order and payment status.
2. Resending your access link or digital product where appropriate.
3. Providing alternative access if the original delivery method is not working.
4. Providing reasonable technical assistance.

If we cannot provide access to the product that you purchased, we will consider a refund.

5. DUPLICATE PURCHASES

If you accidentally purchase the same digital product more than once, please contact us as soon as possible.

Where we can confirm that the duplicate purchase was accidental and the duplicate product has not been used, accessed, or downloaded, we may issue a refund for the duplicate purchase.

6. UNAUTHORIZED SHARING OR DISTRIBUTION

Our digital products are intended for the individual customer who purchased them.

Sharing, reselling, publicly distributing, uploading, reproducing, or commercially redistributing our digital products without permission is prohibited.

A refund request may be denied where there is evidence that a customer has obtained, downloaded, or distributed the product in violation of our Terms of Service.

7. HOW TO REQUEST A REFUND

To request a refund or report a problem with your purchase, contact us at:

Email: stevetechia@gmail.com
WhatsApp: +255 717 078 042
Store: https://stevetech.online

Please include:

- Your name
- Email address used during checkout
- Order number
- Product purchased
- Reason for your request
- Any relevant screenshots or information that can help us investigate the issue

We may ask for additional information to verify the purchase.

8. REFUND REVIEW

We will review eligible refund requests individually and communicate our decision after reviewing the circumstances.

If a refund is approved, it will normally be issued to the original payment method used for the purchase.

9. REFUND PROCESSING TIME

After we approve a refund, the time it takes for the money to appear in your account depends on the payment provider, bank, or financial institution used for the original payment.

We are not responsible for delays caused by banks or payment processors after the refund has been successfully initiated.

10. CHANGES TO THIS POLICY

We may update this Refund & Cancellation Policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

The updated version will be published on this page with a revised "Last updated" date.